Thomas Crampton

Social Media in China and across Asia

Social Media Usage by Asia’s Small Companies

Nov 29, 2009

The Straits Times this weekend reported that 72 percent of small and medium-sized enterprises surveyed across five Asian countries have a presence on social media platforms such as YouTube or Twitter.

While I am highly enthusiastic to find examples and evidence of social media usage in Asia, I would question how these SMEs were found to be polled. With just 100 companies polled across five countries, that would be an average of about 20 companies per country. More to the point, however, is how these companies were found.

My basis for questioning these numbers is not to undermine NetProfitQuest, who did the survey, but genuine surprise. I have spent a great deal of time in many contexts talking to small and medium-sized companies across Asia.

When companies lean into technology, I have found enthusiasm to use social media. When the company is family-owned and second generation, however, I often find a dynamic tension with the older generation holding back moves into social media.

For me, social media adoption often follows the sad truism that the rich get richer. Larger companies are often willing to experiment with some social media campaigns on whim since they cost so little. Once they get involved, they invariably get more and more involved. For the amount invested, however, a relatively small company could be on a level playing field with their largest rivals.

In sum, I laud the small companies who have taken the leap of faith into social media, but there are many, many more who have yet to seize the opportunities!

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Discussion

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View Comments for “Social Media Usage by Asia’s Small Companies”

  • I think what you're saying is that small and medium sized companies have the most to gain from embracing social media. I think they also have the most to lose by not taking part, and my experience here in the UK is the same as yours; it's the older companies who are most reluctant to embrace. I wrote more about this on my blog after hearing some of the speakers at Le Web. http://scott-allison.net/2009/...
  • @B.Brain
    Very interesting anecdote that fits very well with what I have observed. I think there will be a very interesting moment when the next generation actually takes control of these organizations. Will they have become conservative as well or will they seek to use new tools?
  • B. Brain
    I am mid 20 year old female, still in college, but received my AA in Advertising and am also the daughter of a small restaurant owner. So, I am the second generation that you speak of and I agree the first generation is very unwilling to use social networking to their advantage. I think their perception comes and is continuously influenced by the negative press of online scams and horrid child abuse cases; at least that is how I see it from my mother’s perception. She feels as though it's all a scam to get your personal information and use it their advantage (whoever THEY is), probably to con her out of her money or sell you something unnecessary. So in the end, anything that is online related is a big scary monster and does not compare to the comfort of speaking to one in person.
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